Return Policy

Return Policy

1. Return Eligibility

• All items purchased from Windows 11 Upgrade are eligible for return within 30 days of the delivery date for any reason.

• A reason for the return must be stated when initiating the return process.

2. Return Process

• Contact our customer support team at returns@windows11upgrade.com to initiate a return.

• Items must be returned in their original condition, including packaging, accessories, and manuals.

• Once the returned item is received and inspected, we will process the refund or exchange as applicable.

3. Free Return Shipping

• Feature Marketing will offer free returns within the 30-day time frame.

• A prepaid return label will be provided for qualifying returns.

4. Warranty Policy

• Our products include a 1-year warranty covering defects in the motherboard, keyboard, or screen.

• The warranty does not cover damage caused by:

  • Drops or physical impact

  • Liquid spills

  • Installation of a new operating system or hard drive

  • Unauthorized repairs or modifications

• Warranty claims must be supported with proof of purchase and a detailed description of the issue.

5. Refunds and Processing Time

• Refunds will be issued to the original payment method within 5-7 business days after the return has been processed.

• If the item is found to be damaged or missing components, a partial refund may be issued.

For any return or warranty inquiries, please contact us at [Your Contact Information].